Prepsurg.co.uk
Privacy Policy
Overview
PrepSurg.co.uk is committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you use our website and services.
Data We Collect
Personal Information: When you create an account, purchase a course, or contact us, we may collect:
Name
Email address
Billing information
Usage Data: We collect data about how you interact with our website, including:
IP address
Browser type and version
Pages visited and time spent on the site
How We Use Your Data
To Provide Services: To deliver course content, process payments, and manage your account.
Communication: To send important updates, promotional materials, and respond to queries.
Improvement: To analyse user behaviour and enhance our services and website functionality.
Data Sharing We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
Payment processors to facilitate transactions.
Service providers for website functionality and analytics.
Your Rights
Access and Rectification: You can request access to your personal data and request corrections if inaccurate.
Erasure: You can request the deletion of your data where applicable.
Opt-Out: You can opt out of receiving promotional communications at any time.
Cookies We use cookies to improve user experience and analyse website traffic. You can adjust your cookie preferences in your browser settings.
Security We implement robust security measures to protect your data from unauthorised access, alteration, or disclosure.
Contact Us For questions about our returns or privacy policies, please contact us at: Email: info@prepsurg.co.uk
This policy is subject to change, and updates will be posted on this page. Please review periodically to stay informed.
PrepSurg
Returns Policy
Overview
At PrepSurg.co.uk, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a clear and straightforward returns policy for your convenience.
Refund Eligibility
Online Courses: Due to the digital nature of our courses, refunds are only granted under specific circumstances, such as:
The course was not delivered as described.
There were technical issues preventing access to the course content that could not be resolved.
Time Frame: Refund requests must be submitted within 14 days of purchase.
Course Completion: Refunds will not be granted if you have accessed more than 20% of the course material or completed the course.
How to Request a Refund To request a refund, please contact us via email at info@prepsurg.co.uk with the following details:
Your full name and email address.
Order confirmation or receipt.
A brief explanation of the reason for the refund request.
Processing Refunds
Approved refunds will be processed within 7 business days.
Refunds will be credited to the original payment method.
Exemptions PrepSurg.co.uk reserves the right to deny refunds in cases of suspected misuse, fraud, or non-compliance with this policy.